The importance of product quality to an enterprise is self-evident. If one don’t pay attention to product quality, he/she will end up in trouble and fail. Haixu suggests that we should not only aware the importance of quality but also do a good job of it, and we must implement it in the minds of every employee in the enterprise to form a solid sense of quality. In order to pursuit quality, we must pay attention to details and every small facets. We must take care of the quality of our products as we do for our lives.
Last time, a customer called me in haste and said that he would like to purchase stainless steel sphere in urgent need. I know him because he bought from us several times and always satisfies our products. But we don’t have the products he required in stock for heavy commitment at that time to meet his urgent need. Therefore, he bought them from market. Not long afterward, he called me again and said that he decided to purchased from Haixu and he returned goods that are purchased from others. I asked him the reason he returned the goods. He said, it is not good in the welded junctions.
To be fair, this old customer has used stainless steel sphere from Haixu for couple years, and our products have never been in this situation! If so, I believe that this customer will not continue to cooperate with us for a long time. Therefore, it is Wanhua’s greatest pride to gain customers’ trust and be the reliable backer behind the customers!
Quality management and cost control are gradually standardized in the process of continuously solving problems. There is no best, only better. It is Haixu’ mission that strives for excellence!