Today’s economy and society are more service-oriented than ever before. The core concept of service is to strengthen communication with customers, and to win customer trust and support through communication.
The reason why Haixu is able to be “customer-oriented” is because when we communicate with customers, we pay attention to the following two principles: First, we actively understand our customers before the exchange and formulate a feasible and reasonable cooperation plan; the second is to do a good job of after-sales service communication.
So how can we do in order to be “customer-oriented”? The key is communication.
There was a case one of friend happened, which is that his customers did not satisfy his products even though his goods are good enough. This is because there is lack of communication. If more specific and detailed requirements can be specified, then such things can be completely avoided. Only through more interaction and communication with customers can we truly understand each other and form a close cooperative relationship.
Production and sales are always closely linked.The products can be sold after production. Once one buy goods, the suppliers do the after-sales service. But why are customers still dissatisfied? In terms of customers’ needs, the cause of customer discontent is usually a serious imbalance between service expectations and service acquisition.
For instance, does it waste both you and your customers’ time when your customers would like to have A, while you provide him for B? For any business or individual, selling products or services that are not needed, disliked, or dissatisfied to customers will naturally struggle.
Therefore, it is not enough that selling the product to the other party is okay. The key for sales is to improve the quality of service. The prerequisite for improving services is communication. If both parties can communicate clearly and suppliers can understand the needs of customers, then they can provide products and services more effectively and efficiently, which enables to correct errors in cooperation.
This “service-oriented” style is essentially a “customer-oriented” or “service-oriented” management, operation and development philosophy. The core concept of service is to strengthen communication with customers, and to win customer trust and support through communication. As a stainless steel sphere supplier in China, this is how we operates. Customer first, communication first.